Our contact details
Phone Number: 07436 966165
E-mail: info@yorkshirebikeshack.org

The type of personal information we collect
We currently collect and process the following information:
• Personal identifiers, contacts and characteristics (for example, name and contact details)
• Medical and health information

How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
• To understand your physical limitations
• To have contact information

We also receive personal information indirectly, from the following sources in the following scenarios:
• A recognised health or social professional
We use the information that you have given us in order to:
• Tailor services to your needs
• Provide the correct equipment
• Make contact through your preferred method
• Keep you safe and comfortable

We may share this information with our staff, other community organisations or welfare professionals who provide services or activities for us.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
• Your consent. You are able to remove your consent at any time. You can do this by contacting us via email info@yorkshirebikeshack.org
• We have a contractual obligation.
• We need it to perform a public task.
• We have a legitimate interest.

How we store your personal information
Your information is securely stored in electronic form.
We keep your contact information and health details for 3 years. We will then dispose of your information by deleting it from our electronic files.

Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us via email: info@yorkshirebikeshack.org if you wish to make a request.

How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at info@yorkshirebikeshack.org. You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk